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Frequently Asked Questions

How can I begin a return or exchange / resolve an incorrect item received with my order?

We try our best to ensure that every order is filled in a 100% accurate manner, but in the rare event that you were sent the wrong item, please begin your return/exchange by clicking the link below:

Launch Return Center

Do you offer in person exchanges?

At this time, all exchanges are handled by mail.

How can I order an item that is out of stock?

Please visit our new Special Orders page.

Launch Special Order Form

Do you have a 'brick & mortar' store that I could visit in order to try one or purchase your jerseys on?

At this time, no.

We want to be working with your local bike shop, so if you could connect us or recommend a shop to work with, please click here.

What size cycling jersey should I order?

Cycling jersey fit can be very subjective depending on how tight you prefer your jerseys. If a slightly looser/more comfortable fit is a preference, then ordering a size up is generally a good idea.

Depending on your height, ordering a jersey in tall/extra long sizing can make all the difference. Unless stated otherwise, all of our jerseys come standard as American Club Cut (more relaxed feel) and our sizing chart can be viewed here.

Does the type of chamois differ between styles of cycling shorts?

Our Ultra Elite products feature a lower profile (orange) chamois as compared to our basic bibs & shorts feature a slightly more supportive (blue) chamois for added comfort. We find that both chamois do well on any length of ride. Please don't hesitate to contact us for additional information or photos.

Is it possible to order a sizing kit?

We can gladly supply a sizing kit for your team or club.

A deposit may need to be collected (as well as shipping charges + return postage) prior to sending. Please contact us for more information!

Where are your jerseys made?

Our cuts, prototypes and designs are all made in the USA. Our manufacturing operations are located in China. 

Do you offer wholesale prices for stores/retailers/dealers?

Yes, we offer wholesale online ordering and Net30 at this website. To get started, please send us an email: sales@hillkiller.com

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