Frequently Asked Questions

How can I begin a return or exchange?

Launch Return Center

Do you offer in person exchanges?

At this time, all exchanges are handled by mail.

How can I resolve an incorrect item received with my order?

We try our best to ensure that every order is filled in a 100% accurate manner, but in the rare event that you were sent the wrong item, please begin your return/exchange by clicking the button below:

Launch Return Center

How can I order an item that is out of stock?

Generally if your size is not listed, it is most likely on back order or out of stock. Please send us an e-mail at help@hillkiller.com and we can verify this for you, as well as let you know if & when we plan to have this item available again.

We always offer the option to 'special order' any item, in any size, at it's retail price (no additional cost to you!) Special orders typically take 8-10 weeks to arrive however, and payment is due at the time the order is placed.

Do you have a 'brick & mortar' store that I could visit in order to try one or purchase your jerseys on?

Many of our jerseys are carried by popular bike shops in the mid-atlantic region, check out our dealer locator. 

What size cycling jersey should I order?

Cycling jersey fit can be very subjective depending on how tight you prefer your jerseys. If a slightly looser/more comfortable fit is a preference, then ordering a size up is generally a good idea.

Depending on your height, ordering a jersey in tall/extra long sizing can make all the difference. Unless stated otherwise, all of our jerseys come standard as American Club Cut (more relaxed feel) and our sizing chart can be viewed here.

Does the type of chamois differ between styles of cycling shorts?

Our Ultra Elite products feature a lower profile (orange) chamois as compared to our basic bibs & shorts feature a slightly more supportive (blue) chamois for added comfort.

We find that both chamois do well on any length of ride. Please don't hesitate to contact us at help@hillkiller.com for additional information or photos.

Is it possible to order a sizing kit?

We can gladly supply a sizing kit for your team or club.  If you don't already have an order pending, a deposit may need to be collected (as well as shipping charges + return postage) prior to sending. Please contact help@hillkiller.com for more information!

Where are your jerseys made?

Our manufacturing operations are located in China, however our cuts, prototypes and designs are all made in the USA.

Do you offer wholesale prices for stores?

Yes, we offer wholesale online ordering and Net30 at this website. To get started, please send us an email: sales@hillkiller.com

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